Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the FAQ section of Shenyang Fangxianduo Trading Co., Ltd. We hope the information below helps you resolve your questions. If you need further assistance, please feel free to contact us using our contact information.

How do I place an order?

You can browse our website, select the tools you like, add them to your shopping cart, and follow the prompts to check out.

What payment methods can I use?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and KlarnaBNPL.

How long does it take to process an order?

Most orders are processed within 1-3 business days. After processing, we will send a confirmation email with tracking information.

How long does shipping to the United States take?

Shipping times vary depending on the destination and selected shipping method, but generally take 7-14 business days. Please note that holidays and uncontrollable factors may cause delays.

How do I request a return or exchange?

Please contact our customer service team within 14 days of receiving your item to obtain a Return Material Authorization (RMA) number. Please refer to our Return and Exchange Policy for detailed procedures.
Is the product covered by a warranty?

Yes, all of our  tools come with a 360-day limited warranty from the date of purchase. Please see our warranty policy for details.
How can I contact customer service?

For assistance or questions, please contact us at:
Email: service@mail.removhea.com
Phone: 13123941547

If your question is not listed above, or if you need further assistance, please feel free to contact our customer service team. Thank you for your trust and support of Shenyang Fangxianduo Trading Co., Ltd.!